Performance Issues - Affecting a subset of Cloud Servers and Shared Hosting customers

Resolved
Resolved
After 4 hours and 23 minutes

Performance since the server reboot has been much improved and this issue is now believed to be resolved.

We'll continue to monitor all affected services but expect no further incidents.

Thank you again for your patience in this matter.

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Recovering
After 3 hours and 45 minutes

All services are now fully restored and we are monitoring performance across all affected machines.

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Recovering
After 3 hours and 36 minutes

The reboot has been completed and services are beginning to come back online.

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Identified
After 3 hours and 13 minutes

The scheduled reboot will be commencing shortly - further updates to follow...

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Identified

Sorry, we are currently experiencing some I/O related performance problems on a subset of Cloud Servers and one of our Shared Hosting nodes.

A reboot of the hardware hosting these machines has been scheduled for 6PM BST today (18/10/21) to resolve the issue.

Further updates will be posted to our status page following the reboot.

Thank you for your patience and understanding.

-Wessex IT

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Began at:

Affected components
  • Cloud Services
    • Shared Hosting
    • Cloud Servers