Database Outage on Shared Hosting Node SH1

After 5 hours and 43 minutes

This incident was resolved at 1320. Thank you for your patience and apologies for any inconvenience caused.

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After 48 minutes

This problem actually relates to SH1 only, not SH2 as previously notified. The database service has become damaged and we are working to recover it.

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We are currently experiencing a problem with the mariadb instance on node SH2. If you are impacted by this problem you will probably see "connection refused" or "unable to contact database" or similar issues.

We are working on the problem. Apologies for any inconvenience.

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Began at:

Affected components
  • Cloud Services
    • Shared Hosting