Potential Cloud Voice performance issues

This incident has been marked as resolved by the provider following investigation and monitoring this morning. If you experience any further issues please contact the service desk whereupon we can assist you.

Thanks Wessex IT

The provider has updated us saying they have seen stability in the system throughout the morning. They're continuing to monitor but signs indicate the incident is resolved.

If you are continuing to experience issues please notify the service desk so that we can pass on the information.

You can reach the service desk at support@wessexit.com, or by calling us on 01403 29 29 30.

Thanks Wessex IT

No public status update has been made by the provider overnight, however speaking to them directly this morning they are hopeful overnight works have resolved the issue.

They are waiting for congestion to pick up to monitor if the issues occur this morning, before confirming if the incident is resolved or ongoing.

We expect an update from them by 10:30am

Despite earlier reports of improvements, the provider has seen variance in conditions throughout the afternoon. They're continuing to investigate the root cause of this incident internally, and with their vendors.

Specifics have not been provided to us at this time, however we expect an update from the provider tomorrow, and will share all information as we receive it.

The provider has reported seeing improvement but that this issue is still under investigation.

A small set of customers have experienced and reported issues with the Cloud Voice solution, resulting in poor quality and some call drops.

This has been identified and is being investigated further by the provider.

We will provide further updates as soon as information is made available to us.