Datacentre packet loss

Following a few more customer reports of their issues being resolved we can now confidently close of this incident. Please if you have any further issues report them to the Service Desk as normal.

Thank you for your patience this morning and apologies for any inconvenience caused by this unexpected system failure.

The problematic router has been restarted successfully and initial indications are that service is now stable again from circa ~1045 following contact with a couple of impacted customers. Please report any further issues to the Service Desk as normal.

Engineer on site.

We have identified a problem with one of our core routers which is leading to abnormal failover behaviour. A remote reboot has been attempted unsuccessfully to physical intervention is going to be required. Engineer expected on site at DC within the hour.

We have identified packet loss affecting our datacentre infrastructure. We're currently investigating the complete scope of impacted services and troubleshooting the cause.

Wessex IT phone lines are intermittently affected, please where possible raise tickets via email (support@wessexit.com) or via the client portal (https://ww4.autotask.net/ClientPortal/Login.aspx?ci=803203)

Further information will follow as soon as possible.