Inbound telephone calls are failing to connect to Wessex IT

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

BT has now fixed the core issue and the Wessex IT main number 01403292930 is now operational, we expect everything to be fully resolved within a couple of hours.

Next update at 16:00 26/01/24

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Updated

BT have advised they are still working on the issue, but are making progress.

Further update to follow at 12:00 26/01/24

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Updated

BT are still investigating the issue.

Next update at 11:00 26/01/24

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Updated

This fault has now been escalated to BT to investigate.

The next update will be at 09:45

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Investigating

Inbound calls to Wessex IT are failing to connect, this is including our main Telephone number 01403292930. We are working with vendors to resolve the fault.

you can still call Wessex IT using the following temporary number: 01403470814

We apologize for any inconvenience this has caused and we will update further following our investigations into the issue.

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Began at:

Affected components
  • Wessex IT
    • Phone System