Data Centre Outage

Our provider has now confirmed that services are successfully restored.

A period of overnight monitoring has now begun to ensure service stability is maintained.

The next update is expected to be tomorrow, and assuming no further issues, this incident will then likely be closed.

We've continued to see affected services regain connectivity, and are checking for any ongoing impact.

Our provider has confirmed the same, and is running tests currently. We expect an update from them in the next hour.

While there has been no confirmation that this is fully resolved, there has been no indication of continued impact or a recurrence of the outage in the communication we've received.

If you are still experiencing any issues please contact the service desk on 01403 292930 Option 1 and the team will be able to help further.

We are seeing improvement with confirmed connectivity on some services. However there has been no official update from our provider which confirms a resolution as of yet.

Further statuses will follow as soon as we have further information.

We are in communication with our Data Centre provider and they've confirmed it's an issue with their network or infrastructure affecting all of their customers.

Our phone system is also affected and temporarily diverted, please refer to our status page or these updates for current status, but call us for any other issues and the team will do everything they can to assist.

We are continuing to communicate with the provider, and will do everything possible to progress this issue.

We have experienced an unexpected outage at our Data Centre.

We're currently investigating to confirm the scope of affected products and services. Further updates will follow as soon as we have details.