We're currently having issues with Draytek routers

We're seeing no widespread outages currently however we're continuing to contact customers for router firmware updates where applicable.

If you are experiencing issues please contact the service desk on 01403 292930 option 1 and we'll investigate on a case by case basis.

We're currently contacting customers to roll out security patches across all Draytek routers where there are patches available.

If you are still having issues with your internet connectivity please contact the Service desk for assistance.

We have now been made aware of further information regarding the ongoing connectivity issues around DrayTek Routers. This is believed to be cyber-attack targeting certain models and firmwares. The attack is targeting router VPN functionality and as such we are actively disabling this functionality for supported customers and then upgrading firmware where possible.

If you do not use a DrayTek router then you are not affected by this issue.

If you are experiencing problems and would like to expedite a fix please contact our Service Desk otherwise we will be working through customers in a logical order.

Further updates will be provided should circumstances change, and once this issue is resolved.

Apologies for the delay and again for the inconvenience caused.

We have confirmed that Draytek pushed out a new firmware last night to a number of router models which has caused this issue.

It appears turning off the VPN functions in the router resolves the issue though we appreciate that this is not a long term fix. We are still looking in to this and appreciate your patience.

Some people are experiencing problems with our service right now.

We have been made aware of an ongoing issue at the moment regarding Draytek router firmware which was released last night by Draytek. The new firmware is causing some internet connections to become unstable. We are currently investigating this issue and will update this post as soon as more information becomes available.

We will update this post by 10am.

Please accept our sincere apology for any inconvenience caused.